Refund policy

RETURN AND REFUND POLICY

ARTICLE 1 - RETURN ELIGIBILITY
1.1 Timeframe
Returns shall be initiated within thirty (30) calendar days from the date of delivery.

1.2 Product Condition
To qualify for a return, all items must:
(a) Remain in original, resalable condition;
(b) Retain manufacturer-affixed tags and packaging;
(c) Include valid proof of purchase (sales receipt or order confirmation).

1.3 Non-Returnable Merchandise
The following categories are expressly excluded from return eligibility:
(i) Customized or personalized merchandise;
(ii) Clearance/Discounted items marked "Final Sale";
(iii) Hazardous materials as defined by 49 CFR §171.8;
(iv) Digital products and gift cards.

ARTICLE 2 - RETURN PROCEDURES
2.1 Authorization Requirement
(a) Customers must obtain Return Merchandise Authorization (RMA) by contacting Customer Service at Javabikenorthamerica@hotmail.com.
(b) Unauthorized returns shipped to manufacturing facilities shall be refused.

2.2 Shipping Obligations
(a) The Company shall provide prepaid return labels exclusively for:
 - Incorrect item shipments;
 - Defective merchandise verified under Article 5.
(b) Customer shall assume all return shipping costs for non-qualifying returns per Section 1.3.

ARTICLE 3 - INSPECTION & REFUND PROCESS
3.1 Quality Assurance
(a) All returns shall undergo mandatory inspection within five (5) business days of warehouse receipt.
(b) Claims for shipping damage must be filed within forty-eight (48) hours of delivery with:
 - Photographic evidence;
 - Carrier damage report (if applicable).

3.2 Refund Issuance
(a) Approved refunds shall be credited to the original payment method within ten (10) business days post-inspection.
(b) Financial institution processing delays may extend refund visibility by three to five (3-5) business days.
(c) In-transit items or orders undergoing fulfillment are expressly excluded from refund eligibility.

ARTICLE 4 - EXCHANGE PROTOCOL
4.1 Standard Procedure
Exchanges require:
(a) Full completion of the return process under Article 2;
(b) Submission of new purchase order;
(c) Customer responsibility for all associated shipping fees.

ARTICLE 5 - DEFECTIVE MERCHANDISE
5.1 Reporting Requirements
(a) Customer Service must be notified within forty-eight (48) hours of delivery discovery;
(b) Documentation shall include:
 - High-resolution images/video documentation;
 - Batch/Lot number verification.

5.2 Remediation
The Company will, at its sole discretion:
(a) Arrange prepaid return logistics;
(b) Initiate replacement shipment within two (2) business days of defect confirmation.

CONTACT
All correspondence must be directed to:
Javabikenorthamerica@hotmail.com