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NEO 9S Rear Folding Bike - 2025 New Release
- $849.00 CAD
$799.00 CAD- $849.00 CAD
- Unit price
- per
Get a discount when you purchase 2 or more!
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Specification
x
Warranty
xWarranty Policy
Last updated: [Insert Date]
📅 Warranty Period
- 24 months for frames & motors
- 12 months for batteries
✅ What's Covered
- ✔️ Manufacturing defects in frames/motors
- ✔️ Electrical system failures
❌ What's Not Covered
- Wear parts (tires, brakes, chains)
- Paint scratches & cosmetic damage
- Saltwater corrosion
📋 How to File a Claim
-
Email Us
Contact Javabikenorthamerica@hotmail.com within 7 business days -
Provide Proof
Include:- Purchase receipt with serial number
- 3+ clear photos of the defect
-
Wait for Review
We'll respond within 5 business days
🔧 Repair Options
Small Parts (<2kg):
- Free replacement via UPS Ground®
Motors/Batteries:
- Return defective unit at your cost
Timeline:
- Parts: 3-5 business days
- Major repairs: 10-15 business days
📦 Return Shipping
You Pay Unless:
- It's our mistake (wrong item shipped)
- There's a factory assembly error
Packaging Rules:
- Use the original box or UPS-certified packaging
- Add 5cm cushioning on all sides
❗ Damage during shipping voids your warranty
⚠️ What Voids Your Warranty
- Breaking factory seals
- Using non-OEM parts
- Improper return packaging
🌍 International Claims
Canada/USA: Full shipping costs
Other Countries: Provide battery UN38.3 certification
Need Warranty Help?
Shipping
xShipping Policy
Last updated: [Insert Date]
🚚 Shipping Areas
- ✔️ Servicing all addresses in mainland USA & Canada
- ⚠️ Restricted items include:
- E-bike batteries (see special instructions below)
- Oversized items (over 120" combined dimensions)
⏳ Delivery Times
| Destination | In-Stock Items | Backordered Items |
|---|---|---|
| Canada | 5-10 calendar days | 45-60 days from China |
| USA | 5-10 business days (UPS) | 30-50 days from China |
| Alaska/Hawaii | Contact us first (+18.5% fee) | |
🔋 E-Bike Battery Shipping
❗ Important: Batteries ship separately!
- $28.50 battery handling fee per unit
- Requires special documentation (we'll email forms)
- Allow 3 extra days for hazardous material processing
📦 Packaging & Fees
- Shipping costs calculated by:
- Package size (UPS dimensional weight)
- Destination zone
- Additional fees may apply:
- Residential delivery: $4.20
- Oversized items: $85+
🔒 Insurance Options
- Free $100 coverage included
Questions? We're here to help!
Return
xReturn & Refund Policy
Last updated: [Insert Date]
📆 Return Timeframe
You have 30 calendar days after delivery to request a return.
✅ Eligible Returns
- ✔️ Unused with original tags attached
- ✔️ In original packaging with all accessories
- ✔️ Include proof of purchase (receipt/order#)
❌ Non-Returnable Items
- Custom/personalized products
- Final Sale items (marked at checkout)
- Gift cards & digital products
- Batteries/hazardous materials
📦 Return Process
-
Get RMA Authorization
Email Javabikenorthamerica@hotmail.com -
Pack Securely
Include all original packaging materials -
Ship Back
Use provided label (if eligible) or self-arrange shipping
💸 Refund Timeline
| Stage | Processing Time |
|---|---|
| Inspection Period | 5 business days after receipt |
| Refund Processing | 10 business days post-approval |
| Bank Processing | +3-5 business days |
❗ No refunds for in-transit items
⚠️ Damaged/Defective Items
Report within 48 hours of delivery with:
- Clear photos/video of issue
- Batch number from packaging
We'll email a prepaid return label if verified
🔄 Exchanges
- Complete return process first
- Place new order separately
- Customer pays all exchange shipping fees
Need Help With Returns?
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